This policy explains what happens to your details when you talk to an agent or send a message through an app that uses AssistJet. The app you are using decides why your details are collected, and [LEGAL ENTITY] processes them on that app's behalf.
1. What we collect
We store the messages you send, the replies you receive, and the email address or name you give. If you are signed in to the app, we link the conversation to your account in that app. We also keep a technical record of each request so we can keep the service secure.
2. How we use it
We use these details to answer you, to let the app's team help you, and to keep the service secure. We do not sell your details, and we do not show you advertising.
3. Who receives it
The team of the app you are using can read your conversation. The text of a message is sent to a model provider so the agent can answer, and providers may not train on it. Email goes through our email service, SendJet.
4. How long we keep it
Conversations stay in the app's database for as long as that app keeps them. The app sets its own retention period.
5. Your choices
To see, correct, or delete your details, contact the app you were using. That app controls your data and can act on your request through AssistJet.
6. Changes to this policy
We update this page when the policy changes, and the date at the top of the page shows the latest version.